If you have received a defective product from us, we exchange it for one free from defects.
If the product is no longer available in our offer, please send it to us at the following address:
Donaco Sp. z o.o.
Bartka Lasoty 19
47-400 Racibórz

Inside, please insert a card with information about the order and description of the problem.
Before sending back the goods, please contact us by e-mail. Complaint cases can sometimes be explained by e-mail without the need to return the goods to us.
We refund money for the defective product to a bank account or settle for the next order.

We do not accept returns and exchanges of goods purchased for commercial purposes.
The only exceptions are factory defects - please contact us by email:


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Immediate dispatch

Orders placed and paid for by 12:00 are dispatched the same day (applies to working days).

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